CrowdStrike Update Causing Blue Screen of Death Errors for Windows Users
Introduction
Many Windows users have been experiencing Blue Screen of Death (BSOD) errors following a recent update from cybersecurity firm CrowdStrike. The issue, which appears to be widespread, has prompted CrowdStrike to roll back the update and provide guidance to affected users.
Symptoms of the Issue
The BSOD errors associated with the CrowdStrike update typically manifest with the following symptoms:
- A blue screen with a white text error message
- The error code "APC_INDEX_MISMATCH"
- A mention of the file "crowdstrike.sys"
Troubleshooting Steps
If you are experiencing BSOD errors after installing the CrowdStrike update, there are several troubleshooting steps you can take:
- Uninstall CrowdStrike: Uninstall CrowdStrike and restart your computer. This should resolve the issue for most users.
- Uninstall and Reinstall CrowdStrike: If uninstalling CrowdStrike does not resolve the issue, try uninstalling and reinstalling the software. Download the latest version from CrowdStrike's website.
- Contact CrowdStrike Support: If you are still experiencing BSOD errors after trying these steps, contact CrowdStrike support for further assistance.
CrowdStrike's Response
CrowdStrike has acknowledged the issue and has released a statement apologizing for the inconvenience. The company has rolled back the detection logic update that caused the BSOD errors and is working on a permanent solution.
CrowdStrike recommends that affected users follow the troubleshooting steps outlined above or contact their support team for assistance.
Comments